SmegConnect PRO

Just the SmegConnect PRO appliances range can be connected.
Dishwashers: SPG425, SPG425S, SPG425H, SPG425SH, SPG425O, SPG525L, SPG525SL, SPD525, SPD525S, SPD522, SPD522S, SPD526, SPD526S, SPF525, SPF525S, SPF526, SPF526S, SPH525, SPH525S, SPH525H, SPH525SH, SPH625, SPH625S, SPH625H, SPH625SH.

The first required step is to download the SmegConnect PRO App on your mobile device. You must then open your account, either created by you or provided by you reference account, following the instructions shown at application start. At this point you must register the appliance ("Add product" section), following the step-by-step indications available for every type of device. Once completed, your appliance will be connected to the Smeg Cloud on the Internet and you will be able to control it using the mobile App, wherever you are.

The SmegConnect PRO App is available for tablet with iOS operating system version 13.0  or higher or Android version 7.0  or higher.

Before you start the appliance registration procedure, please ensure that:
•    Your appliance belongs to the SmegConnect PRO range;
•    Your router is connected to the Internet, and the Wi-Fi function (2.4 GHz band, WPA2 encryption) has been activated;
•    Your appliance is plugged in an electric socket;
•    You have at your fingertips your Wi-Fi credentials (network name and password);
•    You have a tablet with iOS version 13.0 or higher or Android version 7.0 or higher. 
 

Once the registration procedure has been completed successfully, the appliance can be connected or disconnected from the Internet at any time, selecting the appropriate button/setting "Connectivity" on the display of the device.

No. Regarding the appliance connection, the mobile App only displays the updated status, and does not allow you to activate it remotely. If the device is unplugged from the electric socket without turning off the Wi-Fi connection first, a disconnected status will appear on the App after several seconds.

No, only the new SmegConnect PRO appliances can be connected. 

The App is free and can be downloaded from the APP Store (for devices Apple) or Google Play Store (for Android devices).

You can change the address from the SmegConnect PRO app in "My Account" section.

Yes, after installing the SmegConnect PRO App, the other user must log in using the same user account.

You will need to download the SmegConnect PRO App again from the Apple or Google Play stores and enter the username and password of your SmegConnect PRO account.

Enter in the App and select the product to be de-registered. At this point go to "Product" section. Here you'll find the item "Product Deregistration" where you can confirm the deregistration of your appliance.

Enter in the App, select "My Account" menu and press the "Delete Account" button. If you confirm, all the data associated to the account and its connected appliances will be instantly removed.

The "Remote Control" setting, provided for safety reasons, allows you to command the appliance remotely. If this option is not activated, the appliance will send its status, but will not be able to receive commands via the mobile App. The setting must be set to ON once the product has been registered.

The status of the "Remote Control" setting can be found on the front panel of the appliance, where a dedicated icon and/or a warning light is visible. It is also shown on the mobile App, on appliance pages.

•    Verify that the Wi-Fi router is turned on;
•    Verify that the Wi-Fi router is not too far away from the appliance;
•    Check the status of the Wi-Fi network (2.4 GHz band);
•    Check the status of the Internet connection;
•    Press the "Connectivity" button/setting on the display of the appliance to disconnect it and try again later.
 

The manual mode requires the user to select/type the credentials (network name and password) of his/her Wi-Fi router. The automatic mode, instead, based on WPS protocol (Wi-Fi Protected Setup), ensures that these credentials are transmitted directly from the router to the appliance during the procedure. For the automatic mode to work properly, the router must support the WPS standard, and the mobile device must be connected to the same Wi-Fi network provided by the wireless router.

Your home router must be compliant to at least the 802.11b/g standards; however, for better Wi-Fi coverage modern routers (compliant to standards 802.11n or 802.11ac) are recommended. Your router must also provide a Wi-Fi network (identified by a name called "SSID") in the 2.4 GHz frequency band. Please note that modern routers may be "dual band", i.e. they may provide a Wi-Fi network also in the 5 GHz frequency band, in addition to that in the 2.4 GHz band. While a default setting of home routers, please also make sure that the DHCP server function is activated, in order to allow your SmegConnect PRO appliance to be automatically assigned a private IP address. For instructions on how to access your wireless router configuration settings, refer to your router documentation or to your Internet Service Provider.

During first registration, the SmegConnect PRO App (as a step of the "Add Product" procedure) displays the network names of Wi-Fi networks that your Smeg Professional appliance can detect around its location. If you do not see the name of your Wi-Fi network (SSID) listed, one of the following problems may be the cause:
1.    Your Wi-Fi router might be configured to not broadcast the SSID. In this case you will have to manually enter your network name or enable SSID broadcast on your router. For instructions on how to access your wireless router configuration settings, refer to your router documentation or to your Internet Service Provider.
2.    Your SmegConnect PRO appliance might be too far from your router and the Wi-Fi signal strength be insufficient. Please see the discussion of this type of issue in the dedicated FAQ.
3.    Your Wi-Fi router may not be on. If your Wi-Fi router is powered on and reasonably close to your SmegConnect PRO appliance, repeat the appliance registration steps again, because search results can vary due to interference caused by other electronic devices such as microwave ovens, alarm systems and cordless phones.

The password of your Wi-Fi network used as default at the time of first setup, is generally printed on a label attached to the router, together with the Wi-Fi network name (also named "SSID").If you have changed and personalised it since, you may be able to find it by connecting to your home router configuration web pages via a browser. For instructions on how to access your wireless router configuration settings, refer to your router documentation or to your Internet Service Provider.

The SmegConnect PRO appliances support only the WPA2 type of encryption, providing the strongest form of security for Wi-Fi communications. Previous standards like WPA and WEP are not supported.

Occasionally software updates concerning the connectivity part of the appliance are released. If the appliance is connected to the Wi-Fi home network, updates are automatically downloaded and installed. During the download and installation phases, the connectivity service is temporarily interrupted. The software update should take no longer than a few minutes.

The information about the connectivity status and configuration of your appliance are available on the mobile App, under the appliance pages "Product" ->;"Details ". The information here displayed includes: Cloud registration date, Wi-Fi network name and received signal level, MAC address and software version of appliance connectivity board. On the dishwasher display, the same information can be found in the 'Product info' menu under 'Wi-Fi network info'.

If you have a smartphone, tablet or PC normally connected to your home Wi-Fi, check the Wi-Fi connection icon on their screen (typically a sequence of vertical or curved bars indicating the network signal quality): if this icon is crossed or missing, this indicates a problem with the Wi-Fi network within the home, even if the external Internet connection is working. To troubleshoot problems related to your home Wi-Fi network, refer to your router instructions or to your Internet Service Provider support center for help. If the Wi-Fi connection icon does not indicate a problem, you can check that the internet connection is correctly working by trying to open any web site, in the browser. If you do this with your smartphone and perform the same test by disabling the mobile network connection, you can ensure that the Wi-Fi connection path is working. To temporarily deactivate your smartphone mobile traffic, you can disable the "data traffic" option in the phone settings menus. If the web browser test fails, refer to your router instructions or to your Internet Service Provider support center for troubleshooting help.

Check the Wi-Fi icon status on your device: if it indicates low signal strength (just one bar) or loss of signal (crossed or missing icon), then the position of your appliance may be too far away from your home route r and the Wi-Fi signal strength insufficient. In such cases you can install a 2.4 GHz Wi-Fi repeater (also named Wi-Fi extender), a device available at consumer electronics stores that allows you to extend the reach of your Wi-Fi router to more distant points within the house.

This phenomenon can occur. In fact, the displayed Wi-Fi levels can have a different scale on the mobile device and on the appliance. When considering frequencies used by Wi-Fi technology even a few centimeters distance can cause signal differences. These levels can even be affected by the differences in construction materials.

Once successfully registered for the first time, your SmegConnect PRO appliance will retain your Wi-Fi network settings and will not need further actions, unless your Wi-Fi settings are changed for some reason, for instance if you are replacing your wireless router or if you are provided a new router from your Internet Service Provider; in such case: a) If you configure the new router with the same Wi-Fi settings (network name and password) as the original router, all of your Wi-Fi devices, including your SmegConnect PRO appliances, should automatically connect to the new Wi-Fi router. b) If your new router is configured with different Wi-Fi settings (network name and password) than the original ones, all of your Wi-Fi network devices, including your SmegConnect PRO appliances, must be re-configured with the new settings. For SmegConnect PRO appliances, please refer to the specific procedure provided in the SmegConnect PRO App ("Settings" section in appliance pages).

a) If the new wireless router has different Wi-Fi settings (network name and password), you must re-configure the SmegConnect PRO appliances following the procedure provided in the mobile App ("Settings"->; "Connectivity and other info" section in appliance pages). The new Wi-Fi router must operate at 2.4 GHz and the encryption mode must be set to WPA2.
b) If the new router has the same Wi-Fi settings of the previous one, the SmegConnect PRO appliances should reconnect automatically.

This procedure, available on the mobile App in "Settings " ->;"Connectivity and other info" section of appliance pages, is used to re-configure the Wi-Fi settings of your SmegConnect PRO appliance, in case there are variations of credentials (network name and password) on the existing router, or a new one just replaced. As with the registration procedure, the mobile App will guide the user step-by-step to complete the configuration of new Wi-Fi settings on his/her appliance.

Like all connected devices, your SmegConnect PRO appliance has a unique number called MAC (Media Access Control) address, that uniquely identifies the device. This address is permanent and is assigned when the device is manufactured. An IP address also uniquely identifies a device on a given network but is assigned by the Wi-Fi router and can change over time. MAC address filtering is normally disabled in the router's default settings, but it may be activated to restrict access to your Wi-Fi network only to a pre-defined list of MAC addresses, corresponding to those of your trusted devices. It is to be noted that MAC address filtering is however not a comprehensive security method, as your devices' MAC addresses can be copied and impersonated by a rogue device. To turn MAC address filtering on or off, or to add a device to the filter list, you need to access your Wi-Fi router configuration settings. For instructions on how to access your wireless router configuration settings, refer to your router documentation or to your Internet Service Provider.

Yes, the SmegConnect PRO appliances support the latest generation IPv6 type of addressing. The IPv4/IPv6 addresses acquired with a network connection are shown on the appliance connectivity settings, available on the mobile App or on products with advanced displays.

To ensure that your SmegConnect PRO appliances properly connect to the Internet, make sure that the following protocols/ports are not blocked by your router / firewall configurations:
• ports 80, 8080 (HTTP)
• port 443 (HTTPs / SSL)
• port 8883 (MQTT)
• port 123 (NTP)
• port 53 (DNS)